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Customer Relationship Management

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Business intelligence tools, available from Best Buy IT, empower you to harness the power of data to make smart, informed decisions.

A smarter approach to data management.

Do you know what your customers have been up to and what they really need from your company? Many businesses lack a single tool that can track every customer interaction: sales phone calls, email marketing campaigns, customer service tickets, past purchase history and more.

Customer Relationship Management (CRM) solutions do all of this and more. CRM platforms work holistically, across departments and teams, to manage a customer’s needs. Actionable insights gathered from centralized data drive relevant, useful interactions to make every relationship count.

Implement Smarter Customer Management.

CRM software gives you a 360-degree view of customer data at your fingertips. You’ll gain insight into customer behavior, and your customers will receive an exceptional experience.

It’s easier than you think to stay ahead of the sales cycle. Perform deeper analysis by predicting customers’ future needs. See how simple it is to build sophisticated predictive models based on behavior trends and patterns.

Easily access customized reporting.

Personalized dashboards enhance usability and convenience. Real-time data can be accessed based on what users want and need to view. And intuitive mobile applications make it easy to gain access on the road.

Turn 2-D reporting into 3-D visuals.

BlueMetal, an Best Buy IT company, offers a two-week Microsoft® Power BI™ accelerator that shows you how your 2–D reporting can become 3-D visualizations with layers over massive amounts of data. We’ll define the design, architecture and strategy to address the challenge at hand, and substantially reduce your risk in the development phase. We’ll also deliver a compelling proof of concept with a quality that is unique in the industry.

Signing documents electronically is a rapidly growing practice. Rather than mailing contracts or making copies of sales agreements, companies are choosing e-signatures to save time and streamline the transaction process with other businesses.

Evolve by the data.

There’s data, and then there’s metadata not to be confused with master data or big data. All of this information is at your fingertips, but what do you do with it? In this episode of Technomics, we discuss data analytics, strategy and making the most of all of your data points.